Achi news desk-
A woman from St. John’s that she won’t be visiting Tim Hortons much more, after an email from the coffee chain led her to believe she had won a new boat — when she hadn’t won anything at all.
“I go to Tim quite a lot, seven days a week. I’m afraid now that won’t change to no days a week,” Carol Evans told CBC News on Thursday.
Evans said she received an email from Tim Hortons on Wednesday afternoon while on break from her work as a licensed practical nurse.
The email summarized the prizes she had won in the annual Roll Up the Rim to Win contest, but included one additional prize – a brand new boat and trailer, worth about $55,000.
Unfortunately, the excitement was over by the time she got home from work.
“I was so excited, really excited. I thought I had really won a boat and trailer, worth $55,000, and to find out for five to six, I got an email from them telling me it was a technical error,” he said.
“I don’t get my boat and I don’t get my trailer.”
Carol Evans from St. John’s thrilled when she received an email from Tim Hortons saying she won $55,000 worth of prizes. Another email from the coffee giant a few hours later, telling her it was a mistake, crushed her – and fumigated her.
Evans says it was her win to talk her co-workers.
“I work with about a hundred people in a day’s run, and more than that outside the OR, and everyone was so happy for me. They couldn’t believe it, I finally won something in my life,” he said.
“But to find out a few hours later I didn’t, it was disappointing, very disappointing.… I cried, it was so sad.”
Although she may not have pulled it out on the water, Evans said winning would have meant a lot to her, such as helping fund her retirement after more than five decades of nursing.
“I could have sold the boat and the trailer and had some money, paid some bills, probably, who knows, could have retired after 55 years of work,” he said.
In an emailed statement to CBC News on Thursday, Tim Hortons said the message was meant to show what each customer won during the contest – and the boat was included by mistake.
“We developed the Roll Up To Win repeat email message with the best intentions of giving our guests a fun overview of their play history in 2024.
“Unfortunately there was a human error which resulted in some guests receiving some incorrect information in their reminder message.”
The company did not disclose how many people nationwide received the email, but CBC News spoke to another person in western Newfoundland who did.
Others in Edmonton, Hamilton and Brampton, Ont., were also told they had won the boat.
By Wednesday afternoon, a Facebook group had formed with more than 200 people expressing outrage at the mistake and threatening to file lawsuits.
Tim Hortons apologizes
Tim Hortons sent a letter to affected customers, telling them to disregard that winning email and that it was sent as a result of “technical errors.”
“Unfortunately, some prizes you did not win may have been included in the summary email you received. If this was the case, today’s email does not mean you won those prizes,” the letter read.
“We apologize for the frustration this has caused and for not meeting our high standards.”
It’s a familiar story for Tim, however, because last year, his app mistakenly notified users that they had won $10,000.
Evans said that two years of big mistakes was not fair. He would like to see Tim Hortons move away from the Roll Up to Win smartphone app and back to paper cups.
“It’s not fair to the public who spend their hard earned money to go into Tim’s and buy their coffee every day, buy their lunch, and then think they’ve won a prize and all of a sudden you learn , three hours later, you did. “Not winning an award, and it’s not fair.”
Download our The free CBC News app to sign up for push alerts for CBC Newfoundland and Labrador. Click here to visit our landing page.
Ad blocking test (Why?)
Source link
Related
