Swiggy: ₹187 undelivered ice cream Swiggy, fined ₹5000 by court! Achi-News

Bengaluru: Swiggy, one of the food delivery platforms in the country, is famous in Sikkapatte. People order whatever they want to eat at Ansidru Swiggy. But now the Consumer Court has punished Swiggy for its mistake.

Yes.. Popular food delivery brand Swiggy has been fined Rs 5,000 by a court for not delivering ice cream to a customer. The consumer court has ordered Swiggy to refund the Rs 3,000 fine and Rs 2,000 legal fees to the customers, and now the news has gone viral.

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According to media reports, Swiggy is a proprietary app from Bundle Technology that delivers food items to customers. A consumer court in Bengaluru ordered a fine of Rs 5,000 after a customer ordered ice cream worth Rs 187 not to be delivered.

What’s wrong?

A Swiggy customer ordered an ice cream using the Swiggy app in January 2023. The name of this ice cream is Nutty Death by Chocolate and its price is 187 rupees. But the Swiggy company did not deliver the ice cream to the customer. It showed that the ice cream was delivered in the app only. So the consumer went to court.

According to the complaint, the delivery agent took the ice cream from the ice cream shop but did not deliver it. But it started showing up in the app as submitted undelivered. The complainant has shared the issue with Swiggy and the app has not given any refund on the same. After this, the complainant approached the consumer court.

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But Swiggy said it was only a matter between the customer and the restaurant. Also, Swiggy is not responsible for any mistake made by its delivery agent. The company said it cannot verify whether the order has been delivered or not.