Achi news desk-
London Drugs says it is temporarily unable to fill new prescriptions due to a “connectivity issue.”
The update comes as the pharmacy giant continues to “gradually reopen” its stores in Western Canada a week after experiencing a “cybersecurity incident.”
As of Monday, the company said it had reopened core services at 40 stores in Western Canada, with the goal of having all 79 of its stores open by the end of Tuesday.
“As we’ve communicated over the past few days, our storage systems are necessarily complex, with the need to connect to multiple third-party provider systems, each with different requirements to ensure smooth and secure reconnection,” London said. Drugs in a statement. Monday’s update.
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“We hope this will be rectified as soon as possible. Our pharmacy staff are available in every store to help with questions or urgent needs.”
The company said people who need help with existing prescriptions should call their local pharmacy or visit in person with their previous prescription bottles or devices.
You can find a list of store openings on the London Drugs website.
Services available at the partially reopened stores include pharmacists, Canada Post locations and its Insurance Services Call Centre. Optical locations are expected to reopen by the end of Monday.
In the meantime, the company said it continues to work on restoring systems in each store with the help of external third-party cyber security experts.
London Drugs has not disclosed details of the cyber security incident, however, it said on Monday that it had “seen no evidence that any customer databases were compromised, including our pharmacy patient and LExtras member databases.”
The company said it will notify customers directly if it determines their personal information is affected.
& copy 2024 Global News, a division of Corus Entertainment Inc.
