Achi news desk-
London Drugs stores in Western Canada remained closed Thursday due to a “cyber security incident,” marking the fifth straight day of closure.
In an afternoon update, the company said stores remain closed while it “continues to rebuild infrastructure” after the cyberattack was discovered on Sunday. London Drugs said it is working with “third-party cyber security experts.”
“The impact of the incident on operations has been significant, and the recovery process is thorough. There are billions of lines of data and code to be reviewed,” the company’s statement said, without providing an estimated time of reopening. “Our teams have been working around the clock and we are seeing progress in our recovery.”
Earlier in the week, London Drugs said personal data may have been compromised in the incident. Thursday’s update, however, said there was “no evidence of any customer databases being compromised, including (its) pharmacy patients and LExtras members.” If the ongoing investigation determines otherwise, individuals will be notified by the company in accordance with privacy laws.
London Drugs abruptly closed all locations in British Columbia, Alberta, Saskatchewan and Manitoba on Sunday.
Phone lines to the stores were out of service on Monday as part of the investigation into the incident, but were restored on Wednesday afternoon. The company also said Canada Post offices located in the stores are open and “accessible.” Pharmacies were open to help with emergency prescriptions and other urgent needs.
“We are determining if we can reopen with partial services in order to take care of customers sooner, especially our pharmaceutical customers,” Clint Mahlman, president of London Drugs, said in a statement Thursday.
“The outpouring of customer and supplier support and understanding shown to all of us at London Drugs is so much appreciated as we work to reopen from this cyber security incident in an orderly, safe and responsible way , which protects all our customers and all our customers. the London Drug community.”
London Drugs has more than 80 stores across Western Canada.
