Achi news desk-
A new survey says Air Canada ranks below most other major North American airlines in terms of customer satisfaction.
The survey by consumer analysis firm JD Power found that the nation’s largest carrier came in last in both the business and premium segments.
In economy class, Air Canada came in ninth out of 11 peers, beating out Spirit Airlines and Frontier Airlines.
WestJet sat a little closer to the middle of the pack, coming in fifth out of seven for premium economy and seventh out of 11 for economy.
Delta Air Lines and Southwest Airlines scored the highest, with the head of JD Power’s travel division saying both companies had invested heavily in employee training and recruitment.
The company’s online survey, which examines factors ranging from on-board service to ticket prices, surveyed 9,582 customers between March 2023 and March 2024.
– This report by The Canadian Press was first published on May 8, 2024.
