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Social media users have criticized the airlines for their poor services.
According to the journalist, the staff “not only misbehaved with her but also gave her a seat that did not recline on an overnight journey.”
A journalist has claimed she was “grossly shamed” by Emirates Airlines staff at Delhi airport. In a post shared on X (formerly Twitter), he said, “It’s 2024 and I can’t believe this is still happening. I was humiliated by Emirates staff at New Delhi airport. Not only did they misbehave with me, but they gave me an unwanted seat on an overnight trip. As I get on the plane, I’m in tears but their ground staff are rude.”
It’s 2024 and I can’t believe this is still happening. I was embarrassed by @emirates staff at New Delhi airport. Not only did they misbehave with me, but they gave me an unwanted seat on an overnight trip. As I board the plane, I am in tears but their ground staff are rude.— Srishti (@seekingsrishti) April 8, 2024
The post has had more than 77k views on social media. People have extended their support to the journalist.
Surprised by Emirates’ behavior, a user said, “I’ve always heard such good things about their hospitality. Hope you’re feeling better.”
It’s not something you expect from him @emirates. I have always heard such good things about their hospitality. Hope you’re feeling better.— pash (@pash161) April 8, 2024
Another added, “It used to be my favorite airline. Over the years their prices have risen while their services and customer relationships have deteriorated.”
It used to be my favorite airline. Over the years their prices have risen while their services and customer relations have deteriorated. #Emirates #Airlines— Raj Nayak (@rajcheerfull) April 9, 2024
“This is appalling that Emirates has behaved in this way with you,” read a comment.
This is terrible, I’m sorry that Emirates has treated you this way. Apologies and please address this issue — Sanjay Lazar (@sjlazars) April 9, 2024
Some have criticized the airline for their poor service.
This is so unfortunate. You must be local Emirates Indian staff. Destroy them. And when you recruit new ones, train them, educate them about culture, hospitality and basic manners and manners.— Sanjeev 🇮🇳 (@sanjeevh) April 9, 2024
I have found @emirates to get one of the worst services from staff, even for business class. Cheeky waiters who chat all night in the A380 lounge. They consider all Indians as crap, who can be pushed around.— Megha Sheth (@megzie0925) April 9, 2024
Meanwhile, Emirates Airlines has responded to the journalist’s post on the micro-blogging site.
He said, “We are sorry to hear about this Srishti. You can submit your feedback. Our Customer Affairs team will review it and get back to you. Message us if you need further assistance.”
