Bihar Flipkart Customer Care Number Scam Case (How to Identify) | Munger News | Important news – Scam by fake customer care number: Don’t search any company number on Google, 8 tips to spot a fake number. Achi-News

Bihar In Munger, a railway worker ordered goods worth Rs 718 from Flipkart, which he wanted to cancel. For this, the railway employee went to Google and removed Flipkart’s customer care number from there and called him. The customer care representative sent him a link and asked him to click on it and download an app.

When the railway employee clicked on that link, Rs 1.99 lakh was withdrawn from his bank account at the same time. Actually, it was a fake customer care number, added by cyber thugs on Google in the name of Flipkart customer care number.

This is a new method of online scam, where cyber-hubbies use search engine optimization (SEO) by replacing the number of reputable companies. When a person searches any company’s customer care number on Google, the first number that pops up are scammers.

This is a very dangerous type of scam, where scammers can empty your bank account within minutes.

so today news of need In this we will talk about this new scam and know what is customer care fraud? You will also know that-

Expert: Rahul Mishra, Cyber ​​Security Advisor (Uttar Pradesh Police)

Question – What is fake customer care fraud? answer- Fake customer care fraud is a type of scam, which cyber fraudsters usually carry out in two ways.

By entering a fake customer care number on Google Cyber ​​​​thugs create fake customer care numbers and post them on Google or other search engines, which look similar to the company’s genuine customer care number. When someone calls these numbers, cyber thugs represent customer care and send them a link or ask for information related to their bank account.

By calling as a customer care representative Scammers call claiming to be a customer care representative of a legitimate company such as a bank, SIM operator, electricity department or OTT platform. People are tricked into thinking there is a technical problem with their account or that the service will end soon. Scammers send a link to continue the services, where they install malware on the user’s phone and steal the user’s personal information.

Question- How do cyber thugs catch people in this scam? answer- Cyber ​​fraudsters usually speak in official language like customer care to gain people’s trust. Apart from this, the company’s reference number, caller ID or email are manipulated, and because of that not everyone can easily identify it. In the name of identity verification, cyber thieves send an APK (Android Application Package) link to the user or trick them into asking for financial or personal information.

Question – How can you identify fake customer care numbers? answer- Cyber ​​expert Rahul Mishra says that in case of any service related issue, people need to contact the company or bank. In such a situation, people search on Google first to get the helpline number, but Google never guarantees the authenticity of the number. It shows only the searched data.

Most of the customer numbers that appear on Google pages are fraud because Google pages are easily edited. So, never trust the customer care number given on Google. Always cross-check that number with the company’s website.

Understand from the graphic below how to identify a fake customer care number.

Question – How can someone identify a strange or unusual customer number? answer- Rahul Mishra explains that numbers starting with 1800 are generally toll-free numbers in India, given to companies, organizations or government agencies. These numbers enable customers to make free calls.

While odd or unusual numbers start with +92, +93 or any other code instead of +91. The prefix of the number can be something else instead of 011.

However, numbers starting with 1800 can also be fraudulent, as cyber thugs can also obtain such numbers by registering in the name of a business.

Question – How can one know the real customer care number of a company? answer- The easiest way to get the customer care number of a bank or any e-commerce website is to visit the official website of that company. These numbers are written in the right-left corner of the website or at the bottom there are options like Contact Us, Helpline or Support, by clicking on which you can get the company’s customer care number.

Understand from the graphic below what is the correct way to find a company’s customer care number.

Question – What to do if you fall victim to a fake customer care scam? answer- If you fall victim to a fake customer care scam, report it immediately to the National Cyber ​​Crime Reporting Portal or helpline number 1930. Apart from this, follow these steps immediately.