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MONTREAL – Quebec’s ombudsman warns that public services are becoming “dehumanized” in the province amid increased demand for them.
Marc-André Dowd released his annual report today, which highlights several examples of people receiving inadequate care across the health network in the 12 months leading up to March 31.
One dying man who lived alone was refused help to clean his cat’s litter box by his local health clinic, a service Dowd says should have been given for “humanitarian reasons.”
Dowd also describes staff at a long-term care home feeding residents “mechanically” and talking among themselves – despite health ministry guidelines instructing staff to maintain eye contact with residents.
The ombudsman says his office has received a record number of problems to investigate across the province’s public services — 24,867 compared to 22,053 last year.
He says his office has investigated 13,358 cases between April 2023 and March this year.
This report was first published by The Canadian Press on September 19, 2024.
Canadian Press. All rights reserved.
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